Privacy policy
Last updated: September 9, 2024
This Privacy Policy outlines how Spiru nutritional(referred to as "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you interact with our website at SRPNutritional.com ("Site") or use any of our services ("Services"). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you disagree with this policy, please discontinue using our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, operations, or legal requirements. Updates will be posted on this page with a revised "Last updated" date. Please review this policy regularly to stay informed of any changes.
How We Collect and Use Your Personal Information
Information We Collect Directly from You:
When you use our Services, we may collect the following information:
- Contact Details: Name, address, phone number, and email address.
- Order Information: Billing address, shipping address, payment details, and order history.
- Account Information: Username, password, and security details for account access.
- Customer Support Information: Details you provide when contacting us for assistance.
Usage Data:
We collect information about your interactions with our Site using cookies, pixels, and similar tracking technologies, such as:
- Device and browser information.
- IP address and geolocation.
- Pages visited, links clicked, and time spent on the Site.
Information from Third Parties:
We may receive data from third-party vendors, including:
- Payment processors (e.g., billing details).
- Shipping providers (e.g., updated delivery status).
- Marketing partners for analytics and advertisement purposes.
How We Use Your Personal Information
We use your information for the following purposes:
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Providing Products and Services:
- Process payments and fulfill orders.
- Facilitate returns, exchanges, and account management.
- Notify you of order updates. -
Marketing and Advertising:
- Send promotional emails, offers, and recommendations tailored to your interests.
- Display personalized ads based on your preferences. -
Improving Services:
- Analyze Site performance and user behavior to enhance functionality.
- Resolve technical issues and improve user experience. -
Security and Fraud Prevention:
- Detect and prevent fraudulent or malicious activities. - Compliance with Legal Obligations:- Fulfill legal and regulatory requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve functionality and performance of the Site.
- Remember your preferences for a personalized experience.
- Conduct analytics to better understand user interactions.
- Display interest-based advertisements.
Managing Cookies: You can manage cookies through your browser settings. Blocking cookies may impact the functionality of certain Site features.
For details about cookies used on Shopify-powered stores, visit Shopify’s Cookie Policy
How We Share Your Personal Information
We share your personal information in the following scenarios:
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Vendors and Service Providers:
- Payment processors for secure transactions.
- Shipping partners to deliver your orders.
- IT service providers for hosting and Site maintenance. -
Business and Marketing Partners:
-Share anonymized data for analytics and targeted advertising.
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Legal Compliance:
- Disclose information to regulatory authorities when required by law or to protect rights and security. -
With Your Consent:
- When you authorize us to share your data with specific third parties.
Your Rights
Depending on your jurisdiction, you may have the following rights:
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Access and Portability:
- Request details about the personal information we collect and receive a copy.
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Correction and Deletion:
- Request corrections to inaccurate data or deletion of your personal information.
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Restrict Processing:
- Limit how we process your personal information.
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Withdrawal of Consent:
- Withdraw previously provided consent for data processing. -
Managing Communication Preferences:
- Opt out of promotional communications by using the "unsubscribe" link in our emails.
To exercise these rights, contact us at support@srpnutritional.store Verification of identity may be required before processing your request.
Children’s Privacy
Our Services are intended for use by individuals aged 18 and above. Minors are not permitted to register or make purchases without parental supervision. If you believe we have collected information from a child, contact us immediately to request deletion.
Security and Retention of Information
We implement strict measures to protect your personal information, including:
- Encryption for secure data transmission.
- Access controls to limit data exposure to authorized personnel only.
- Regular reviews of our security practices.
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
International Users
If you access our Site from outside India, your data may be transferred and processed in India or other countries. We ensure compliance with recognized international data protection standards, such as GDPR, for such transfers.
How We Handle Amazon Data
At SRP Nutritional India Pvt. Ltd., we understand the responsibility that comes with managing sensitive information—especially data shared with us through Amazon. We follow strict data handling, protection, and privacy standards to ensure everything is safe, secure, and fully compliant.
1. What We Collect
We collect only the minimum information required to process Amazon orders and support our customers. This may include:
- Order details
- Customer names
- Delivery addresses
- Contact numbers or email IDs
- Refund/return-related data
All information collected is as per Amazon’s policies and used only for permitted purposes.
2. Why We Use It
We use Amazon-provided data strictly for business purposes such as:
- Fulfilling and dispatching your Amazon orders
- Processing returns, replacements, and refunds
- Offering customer support related to Amazon orders
- Fulfilling any legal or regulatory requirements
- Running internal analysis to improve our operations
We never use this data for marketing, advertising, or any activity not permitted by Amazon.
3. Where and How We Store It
All Amazon data is stored securely in cloud systems with encryption (AES-256) at rest and in transit. We use private network access, firewalls, and endpoint protections. Access is strictly limited to authorised staff through secure login and multi-factor authentication (MFA).
Data is retained only for as long as required to complete its intended purpose or in accordance with Amazon’s data retention guidelines.
4. When and With Whom We Share It
We never sell or misuse your data. Sharing happens only under the following limited situations:
- If legally required by courts or government authorities
- With trusted logistics or service providers under signed confidentiality agreements
All third parties are vetted and must follow data protection rules.
5. How We Secure It
We take data protection seriously and have implemented multiple security layers:
- Bitdefender GravityZone on all endpoints to prevent unauthorised access or data leaks
- CrowdStrike Falcon on our servers to detect and respond to any suspicious or malicious activity in real-time
- USB ports are disabled on sensitive systems, and only authorised websites are accessible
- All access is role-based and tracked, and regular training is given to staff handling data
6. How We Delete or Dispose of It
Once data is no longer needed or after the retention period ends, we delete it securely or anonymise it. Secure deletion follows proper methods to ensure it cannot be recovered.
Our Commitment
We, SRP Nutritional India Pvt. Ltd. (CIN: U10797GJ2023PTC140597), based in Surat, Gujarat, are committed to handling Amazon data with the highest standards of confidentiality and security. If you have any concerns, feel free to reach us anytime through the contact details provided on our website.
Contact Us
For any queries, complaints, or to exercise your rights, contact us at:
Email: support@srpnutritional.store
Contact Hours: Monday to Sunday (10 AM to 6 PM)
By using our Services, you agree to this Privacy Policy and our Terms of Service. Thank you for trusting SRP Nutritional.
